Privacy Policy

Information we collect

We collect information you provide directly, information created while using JOAP, and limited technical information needed to operate the service.

• Account information, such as your email address and authentication details.
• Profile and resume information, such as your name, job title, contact details, work history, achievements, skills, education, uploaded resumes, generated resume drafts, and exported resume content.
• Application information, such as job ads, company names, roles, notes, statuses, deadlines, and related resume records.
• Support communications, feedback, and other messages you send to us.
• Technical and usage information, such as log data, device/browser information, security events, and interactions needed to keep the service reliable.
• Essential cookies, local storage, or similar technologies used for authentication, security, preferences, and service operation.

How we use information

• Provide, maintain, secure, and improve JOAP.
• Create and manage your account.
• Save your profile, resume, experience, and application records.
• Generate, format, export, and organize resume content at your request.
• Respond to support requests and service questions.
• Detect, prevent, and investigate misuse, fraud, security incidents, or technical issues.
• Comply with legal obligations and enforce our terms.

AI-assisted processing

JOAP includes AI-assisted features that help generate and tailor resume content. When you use those features, relevant profile, experience, resume, and job information may be processed by AI model providers or related service providers so the requested feature can work. You are responsible for reviewing generated content before using it.

How we share information

We do not sell your personal information. We may share information in the limited situations below.

• With service providers that help us operate JOAP, including hosting, database, authentication, storage, email delivery, customer support, analytics, security, and AI infrastructure providers.
• When you direct us to share or export information, such as when you download or use a resume file.
• If required by law, legal process, or a valid government request.
• To protect the rights, safety, and security of JOAP, our users, or others.
• In connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate protections for user information.

Data retention

We keep information for as long as needed to provide JOAP, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and protect the service. You may request deletion of your account or certain information by contacting us.

Security

We use reasonable technical and organizational measures designed to protect information. No online service can guarantee absolute security, so you should use a strong password and keep your account credentials confidential.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, export, or object to certain processing of your information. You can manage some information inside JOAP, and you can contact us for privacy requests.

International processing

JOAP and our service providers may process information in countries other than where you live. Those countries may have different data protection laws than your location.

Children

JOAP is not intended for children under 16. We do not knowingly collect personal information from children under 16.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and provide additional notice when appropriate.

Contact

For privacy questions or requests, contact [email protected]. You can also review our Terms of Use.